Frequently asked questions
About MK Collective
What is MK Collective?
MK Collective is a boutique founded by Mallory Lees and Kasey Allen, offering thoughtfully curated clothing for women and children. We focus on comfortable, stylish, and affordable pieces for everyday wear and seasonal occasions.
What makes MK Collective different?
We carefully select styles with busy families in mind, bringing together quality clothing, current trends, wardrobe essentials, and seasonal favorites in one convenient place.
Who does MK Collective sell clothing for?
We offer clothing for women and children, with a selection designed to make shopping for the whole family easier.
Is MK Collective a small business?
Yes! MK Collective is a small business founded by Mallory and Kasey. We truly appreciate every customer who chooses to shop with us and supports our business.
Ordering
How do I place an order?
Simply browse our online store, select the items and sizes you would like, add them to your cart, and complete checkout.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has been processed or shipped.
What if I entered the wrong shipping address?
Please contact us as soon as possible if you notice an incorrect or incomplete shipping address. We will make reasonable efforts to help, but we cannot guarantee changes after an order has been processed or shipped.
Shipping
Where does MK Collective ship?
We currently ship within the United States only. We do not currently offer international shipping, including shipping to Canada, Mexico, U.S. territories, or other countries outside the United States.
How much does shipping cost?
We offer the following shipping options:
- Standard Shipping: $8.00 — estimated delivery in 3–5 business days
- Express Shipping: $15.00 — estimated delivery in 1–2 business days
- Free Standard Shipping: Orders of $70 or more qualify for free standard shipping
How long does shipping take?
Standard shipping typically takes 3–5 business days, while express shipping typically takes 1–2 business days.
These are estimated transit times and are not guaranteed delivery dates. Delivery times may be affected by carrier delays, weather, holidays, or other circumstances outside our control.
When will my order ship?
Orders are processed and prepared for shipment during our normal business operations. You will receive a shipping confirmation with tracking information when available once your order ships.
Please allow additional processing time during holidays, promotions, product launches, or periods of high order volume.
Will I receive tracking information?
Yes. When tracking information is available, it will be sent to you by email after your order ships. Please allow some time for tracking information to update after shipment.
What should I do if my package is delayed or lost?
If your package appears to be lost or significantly delayed, please contact us. We will be happy to help determine the appropriate next steps with the shipping carrier.
What if my package arrives damaged?
Please retain the original packaging and contact us as soon as possible. Include your order details and photographs of the damaged package or product so we can assist you.
What if my package says delivered but I can't find it?
Once a package has been delivered to the shipping address provided at checkout, MK Collective is not responsible for packages that are subsequently lost or stolen. We recommend checking around your delivery location and contacting the shipping carrier if necessary.
Returns, Refunds & Exchanges
What is your refund policy?
To be eligible for a refund, the product must:
- Be in its original condition
- Be unused and undamaged
- Have all original tags attached
- Be requested for a refund within 48 hours of delivery
Products returned or refund requests submitted after the 48-hour period are not eligible for a refund.
How long do I have to request a refund?
Refund requests must be submitted within 48 hours of delivery.
We recommend inspecting your order as soon as it arrives and contacting us promptly if there is an issue.
Can I exchange an item?
Yes. Exchanges are available as long as the item is in its original condition, unused and undamaged, with all original tags attached.
An exchange request must be submitted within 7 days of delivery.
Can I receive store credit instead of an exchange?
Yes. Store credit may be available if your item meets the return requirements. Store-credit requests must be submitted within 7 days of delivery.
How long do I have to request an exchange or store credit?
Exchange and store-credit requests must be submitted within 7 days of delivery. Requests submitted after 7 days are not eligible.
What condition does an item need to be in for a return or exchange?
Items must be unused, undamaged, in their original condition, and have all original tags attached.
What happens if my return does not meet the requirements?
Products that do not meet the requirements may be refused for a refund, exchange, or store credit.
What if I miss the return or exchange deadline?
Unfortunately, requests submitted after the applicable deadline are not eligible:
- Refund: within 48 hours of delivery
- Exchange or store credit: within 7 days of delivery
Need Help?
How can I contact MK Collective?
If you have questions about an order, shipping, returns, exchanges, or anything else, please contact our customer service team. We’re happy to help and appreciate you being part of the MK Collective family!